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Intellectual property policy

Customer service policy

Intellectual property policy

Furloura respects intellectual property rights and provides a reporting process for rights holders who believe a product listing or site content infringes their rights.

Clear policy, clear next step.Keep order records, product photos and messages available so support can review your request efficiently.

1. Rights covered

This policy covers trademarks, copyrights, patents, design rights, image rights and other legally protected intellectual property. A complete notice helps us review the affected listing quickly and reduces unnecessary delays.

TrademarkBrand names, logos, trade dress or marks used in a way that may confuse customers.
CopyrightProduct photos, copy, artwork, packaging images or other creative content used without authorization.
Patent or designProtected product designs or functional features that require specific rights documentation.

2. Required notice information

  • Your full legal name, company name and contact email.
  • Proof that you own the right or are authorized to act for the rights holder.
  • The exact Furloura URL or product information for each affected listing.
  • The type of right involved and registration number where applicable.
  • A clear explanation of why the listing is alleged to infringe.
  • A statement that your notice is accurate and submitted in good faith.

3. What happens after submission

Furloura may review the notice, request additional documents, restrict or remove content, contact relevant parties or take other appropriate action. We may reject incomplete, unclear, abusive or unsupported notices. Submission of a notice does not guarantee removal of a listing.

4. Counter information

If a seller, supplier or other party believes a listing was reported by mistake, they may be asked to provide authorization documents, source records, product details or other evidence. Furloura may consider the available information before deciding whether further action is appropriate.

5. Misuse of the reporting process

False or abusive notices can harm customers and legitimate businesses. Please submit only accurate information. Furloura may limit processing of repetitive, bad-faith or insufficiently supported claims.

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